Create a welcoming, hospitable environment for every guest while delivering a premium retail experience that exceeds expectations.

Key Responsibilities

• Provide accurate, up-to-date product knowledge to gift shop customers

• Take customer orders and process transactions

• Operate the retail POS system

• Handle cash accurately

• Resolve minor customer issues and escalate when necessary

• Deliver premium hospitality and customer service

• Restock shelves and rotate merchandise

• Perform light daily cleaning

• Operate bottle engraving equipment when assigned

• Answer gift shop phone calls and accurately relay messages

• Assist with floor resets as needed

• Perform opening and closing procedures

• Monitor supply levels and report needs to leadership

• Communicate inventory questions or needs to the inventory specialist

• Maintain presentation and organization of the gift shop throughout the day

• Assist with inventory management and cycle counts

• Assist with shipping and receiving as needed

• Perform other duties as assigned

Minimum Requirements

Education

• High School diploma or equivalent

Experience

• Minimum 2 years in hospitality or customer service

Age

• Must be at least 21 years old

Schedule

• Availability to work 2–3 weekends per month, holidays, and evenings (when open)

Physical Requirements

• Ability to lift 25 lbs regularly

• Ability to lift up to 100 lbs with assistance

• Ability to move, bend, and reach as required

Helpful Knowledge, Skills & Abilities

• Friendly, welcoming attitude

• Flexible availability

• Experience with retail software

• Money-handling experience

• Strong problem-solving skills in a fast-paced environment

• Demonstrates company values and leads by example

• Strong written and verbal communication

• Works well in a team environment

• High accountability and attention to detail

• Ability to work with minimal supervision

Preferred Skills / Qualifications

• Lightspeed

• CorelDRAW

• STAR Training Certification